Hi, I’m Teresa

Senior UX Designer, designing national-scale digital and real-world services in complex, regulated environments

Notable Projects

Climate
Forecasting System Modernization
Greenfield forecasting system replacing a 20-year-old platform
0→1
Greenfield build
flip over
Forecasting System Modernization
2026
·Pioneered an AI-assisted prototyping workflow, integrating Claude Code with the team's React component library
·Shifted the team from static wireframing to rapid, iterative ideation cycles
flip back
Healthcare
Health Plan Review & Automation
Designing end-to-end features for publishing health insurance plans to the public
20M+
Annual enrollees
flip over
Health Plan Review & Automation
2025–26
·Designed features enabling federal employees to assess, process, and publish insurer plans
·Reduced friction across a high-stakes compliance multi-user publishing workflow
flip back
Travel
Border Operations Service Design
5-year modernization strategy for a national borders agency
33K+
FEDERAL EMPLOYEES
flip over
Border Operations Service Design
2024–25
·Led cross-country ethnographic research and facilitated stakeholder workshops with 60+ participants
·Produced journey maps and service blueprints for executive leadership to plan strategic roadmap
Foreign Policy
Unified Employee Resource Platform
Unified digital services for federal employees across the globe
60K+
Federal employees
flip over
Unified Employee Resource Platform
2024
·Led research and design unifying employee-facing digital services into a single platform
·Evaluated 14 enterprise platforms and delivered a phased digital transformation roadmap
flip back
Postal Services
Postal Service CX Research
Customer experience research to reshape product and marketing strategy
14
Stakeholder interviews
flip over
Postal Service CX Research
2023–24
·Uncovered systemic CX gaps through targeted stakeholder research with marketing leadership
·Translated findings into a revised marketing strategy and product roadmap
flip back
Immigration
Immigration Benefits Modernization
Digital filing modernization and humanitarian response design
+61%
Submissions
flip over
Immigration Benefits Modernization
2021–23
·Drove end-to-end redesign generating $3M+ in revenue and enabling 10M+ case processing
·Designed Uniting for Ukraine workflows in 3 months, supporting 230K+ Ukrainian applicants

My Approach

Align on Outcomes

Define success before designing solutions

Understand the System

Learn how the work actually happens

Co-Create the Solution

Translate insights into scalable solutions

About Me

I build trust quickly and help teams move forward with clarity.

I’m often brought into complex, ambiguous problem spaces. When things feel unclear, I help teams make sense of what’s happening, align around evidence, and move forward together with confidence.


Collaboration is core to how I work—and many client relationships turn into long-term partnerships built on trust.

What clients and colleagues say about working with me:

Let’s work together

Hi, I’m Teresa

Senior UX Designer, designing national-scale digital and real-world services in complex, regulated environments

Notable Projects

Climate
Forecasting System Modernization
Greenfield forecasting system replacing a 20-year-old platform
0→1
Greenfield build
flip over
Forecasting System Modernization
2026
·Pioneered an AI-assisted prototyping workflow, integrating Claude Code with the team's React component library
·Shifted the team from static wireframing to rapid, iterative ideation cycles
flip back
Healthcare
Health Plan Review & Automation
Designing end-to-end features for publishing health insurance plans to the public
20M+
Annual enrollees
flip over
Health Plan Review & Automation
2025–26
·Designed features enabling federal employees to assess, process, and publish insurer plans
·Reduced friction across a high-stakes compliance multi-user publishing workflow
flip back
Travel
Border Operations Service Design
5-year modernization strategy for a national borders agency
33K+
FEDERAL EMPLOYEES
flip over
Border Operations Service Design
2024–25
·Led cross-country ethnographic research and facilitated stakeholder workshops with 60+ participants
·Produced journey maps and service blueprints for executive leadership to plan strategic roadmap
Foreign Policy
Unified Employee Resource Platform
Unified digital services for federal employees across the globe
60K+
Federal employees
flip over
Unified Employee Resource Platform
2024
·Led research and design unifying employee-facing digital services into a single platform
·Evaluated 14 enterprise platforms and delivered a phased digital transformation roadmap
flip back
Postal Services
Postal Service CX Research
Customer experience research to reshape product and marketing strategy
14
Stakeholder interviews
flip over
Postal Service CX Research
2023–24
·Uncovered systemic CX gaps through targeted stakeholder research with marketing leadership
·Translated findings into a revised marketing strategy and product roadmap
flip back
Immigration
Immigration Benefits Modernization
Digital filing modernization and humanitarian response design
+61%
Submissions
flip over
Immigration Benefits Modernization
2021–23
·Drove end-to-end redesign generating $3M+ in revenue and enabling 10M+ case processing
·Designed Uniting for Ukraine workflows in 3 months, supporting 230K+ Ukrainian applicants

My Approach

Align on Outcomes

Define success before designing solutions

Understand the System

Learn how the work actually happens

Co-Create the Solution

Translate insights into scalable solutions

About Me

I build trust quickly and help teams move forward with clarity.

I thrive in complex, messy problem spaces. I’m often brought in when things feel unclear—and my role is to help teams make sense of what’s happening, align around evidence, and move forward together.


I care deeply about collaboration, and I’m proud that many of my client relationships turn into long-term partnerships built on trust.


Colleagues and clients have said:

  • “You’re meetings are so fun!”

  • “I’m excited I finally get to join one of your meetings!!”

  • “You facilitated the call so well that we didn’t even notice 2-hours flew by!”

Let’s work together

Hi, I’m Teresa

Senior UX Designer, designing national-scale digital and real-world services in complex, regulated environments

Notable Projects

Climate
Forecasting System Modernization
Greenfield forecasting system replacing a 20-year-old platform
0→1
Greenfield build
flip over
Forecasting System Modernization
2026
·Pioneered an AI-assisted prototyping workflow, integrating Claude Code with the team's React component library
·Shifted the team from static wireframing to rapid, iterative ideation cycles
flip back
Healthcare
Health Plan Review & Automation
Designing end-to-end features for publishing health insurance plans to the public
20M+
Annual enrollees
flip over
Health Plan Review & Automation
2025–26
·Designed features enabling federal employees to assess, process, and publish insurer plans
·Reduced friction across a high-stakes compliance multi-user publishing workflow
flip back
Travel
Border Operations Service Design
5-year modernization strategy for a national borders agency
33K+
FEDERAL EMPLOYEES
flip over
Border Operations Service Design
2024–25
·Led cross-country ethnographic research and facilitated stakeholder workshops with 60+ participants
·Produced journey maps and service blueprints for executive leadership to plan strategic roadmap
Foreign Policy
Unified Employee Resource Platform
Unified digital services for federal employees across the globe
60K+
Federal employees
flip over
Unified Employee Resource Platform
2024
·Led research and design unifying employee-facing digital services into a single platform
·Evaluated 14 enterprise platforms and delivered a phased digital transformation roadmap
flip back
Postal Services
Postal Service CX Research
Customer experience research to reshape product and marketing strategy
14
Stakeholder interviews
flip over
Postal Service CX Research
2023–24
·Uncovered systemic CX gaps through targeted stakeholder research with marketing leadership
·Translated findings into a revised marketing strategy and product roadmap
flip back
Immigration
Immigration Benefits Modernization
Digital filing modernization and humanitarian response design
+61%
Submissions
flip over
Immigration Benefits Modernization
2021–23
·Drove end-to-end redesign generating $3M+ in revenue and enabling 10M+ case processing
·Designed Uniting for Ukraine workflows in 3 months, supporting 230K+ Ukrainian applicants

My Approach

Align on Outcomes

Define success before designing solutions

Understand the System

Learn how the work actually happens

Co-Create the Solution

Translate insights into scalable solutions

About Me

I build trust quickly and help teams move forward with clarity.

I thrive in complex, messy problem spaces. I’m often brought in when things feel unclear—and my role is to help teams make sense of what’s happening, align around evidence, and move forward together.


I care deeply about collaboration, and I’m proud that many of my client relationships turn into long-term partnerships built on trust.


Colleagues and clients have said:

  • “You’re meetings are so fun!”

  • “I’m excited I finally get to join one of your meetings!!”

  • “You facilitated the call so well that we didn’t even notice 2-hours flew by!”

Let’s work together