Hi, I’m Teresa
Senior UX Designer, designing national-scale digital and real-world services in complex, regulated environments
Notable Projects
CLIMATE
Forecasting System Modernization
Greenfield forecasting system replacing a 20-year-old platform
0
1
GREENFIELD BUILD
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HEALTHCARE
Health Plan Review & Automation
Designing end-to-end features for publishing health insurance plans to the public
20M+
ANNUAL ENROLLEES
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TRAVEL
Border Operations Service Design
5-year modernization strategy to support national security
33K+
FEDERAL EMPLOYEES
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FOREIGN POLICY
Unified Employee Resource Platform
Unified digital services for federal employees across the globe
60K+
FEDERAL EMPLOYEES
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POSTAL SERVICES
Postal Service CX Research
Customer experience research to reshape produce and marketing strategy
14
STAKEHOLDER INTERVIEWS
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IMMIGRATION
Immigration Benefits Modernization
Digital filing modernization and humanitarian response design
+61%
SUBMISSIONS
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My Approach
Align on Outcomes
Define success before designing solutions
Understand the System
Learn how the work actually happens
Co-Create the Solution
Translate insights into scalable solutions
About Me
I build trust quickly and help teams move forward with clarity.
I’m often brought into complex, ambiguous problem spaces. When things feel unclear, I help teams make sense of what’s happening, align around evidence, and move forward together with confidence.
Collaboration is core to how I work—and many client relationships turn into long-term partnerships built on trust.
What clients and colleagues say about working with me:
Hi, I’m Teresa
Senior UX Designer, designing national-scale digital and real-world services in complex, regulated environments
Notable Projects
CLIMATE
Forecasting System Modernization
Greenfield forecasting system replacing a 20-year-old platform
0
1
GREENFIELD BUILD
flip over
HEALTHCARE
Health Plan Review & Automation
Designing end-to-end features for publishing health insurance plans to the public
20M+
ANNUAL ENROLLEES
flip over
TRAVEL
Border Operations Service Design
5-year modernization strategy to support national security
33K+
FEDERAL EMPLOYEES
flip over
FOREIGN POLICY
Unified Employee Resource Platform
Unified digital services for federal employees across the globe
60K+
FEDERAL EMPLOYEES
flip over
POSTAL SERVICES
Postal Service CX Research
Customer experience research to reshape produce and marketing strategy
14
STAKEHOLDER INTERVIEWS
flip over
IMMIGRATION
Immigration Benefits Modernization
Digital filing modernization and humanitarian response design
+61%
SUBMISSIONS
flip over
My Approach
Align on Outcomes
Define success before designing solutions
Understand the System
Learn how the work actually happens
Co-Create the Solution
Translate insights into scalable solutions
About Me
I build trust quickly and help teams move forward with clarity.
I thrive in complex, messy problem spaces. I’m often brought in when things feel unclear—and my role is to help teams make sense of what’s happening, align around evidence, and move forward together.
I care deeply about collaboration, and I’m proud that many of my client relationships turn into long-term partnerships built on trust.
Colleagues and clients have said:
“You’re meetings are so fun!”
“I’m excited I finally get to join one of your meetings!!”
“You facilitated the call so well that we didn’t even notice 2-hours flew by!”
Let’s work together
Hi, I’m Teresa
Senior UX Designer, designing national-scale digital and real-world services in complex, regulated environments
Notable Projects
CLIMATE
Forecasting System Modernization
Greenfield forecasting system replacing a 20-year-old platform
0
1
GREENFIELD BUILD
flip over
HEALTHCARE
Health Plan Review & Automation
Designing end-to-end features for publishing health insurance plans to the public
20M+
ANNUAL ENROLLEES
flip over
TRAVEL
Border Operations Service Design
5-year modernization strategy to support national security
33K+
FEDERAL EMPLOYEES
flip over
FOREIGN POLICY
Unified Employee Resource Platform
Unified digital services for federal employees across the globe
60K+
FEDERAL EMPLOYEES
flip over
POSTAL SERVICES
Postal Service CX Research
Customer experience research to reshape produce and marketing strategy
14
STAKEHOLDER INTERVIEWS
flip over
IMMIGRATION
Immigration Benefits Modernization
Digital filing modernization and humanitarian response design
+61%
SUBMISSIONS
flip over
My Approach
Align on Outcomes
Define success before designing solutions
Understand the System
Learn how the work actually happens
Co-Create the Solution
Translate insights into scalable solutions
About Me
I build trust quickly and help teams move forward with clarity.
I thrive in complex, messy problem spaces. I’m often brought in when things feel unclear—and my role is to help teams make sense of what’s happening, align around evidence, and move forward together.
I care deeply about collaboration, and I’m proud that many of my client relationships turn into long-term partnerships built on trust.
Colleagues and clients have said:
“You’re meetings are so fun!”
“I’m excited I finally get to join one of your meetings!!”
“You facilitated the call so well that we didn’t even notice 2-hours flew by!”
Let’s work together