Hi, I’m Teresa
Senior service & product designer designing national-scale digital and real-world services in complex, regulated environments
Notable projects
My Approach
Align on Outcomes
Define success before designing solutions
I partner with stakeholders to clarify business goals, user outcomes, constraints, and success metrics—ensuring the team is aligned on what matters before investing in build.
Understand the System
Learn how the work actually happens
Through research and collaboration, I uncover real workflows, handoffs, roles, and failure points across the service—not just the visible user interface.
Co-Create the Solution
Translate insights into scalable solutions
I facilitate ideation and design working sessions with product, engineering, operations, and legal to translate insight into solutions teams can confidently implement and scale.
About me
I build trust quickly and help teams move forward with clarity.
I’m often brought into complex, ambiguous problem spaces. When things feel unclear, I help teams make sense of what’s happening, align around evidence, and move forward together with confidence.
Collaboration is core to how I work—and many client relationships turn into long-term partnerships built on trust.
What clients and colleagues say about working with me:
Hi, I’m Teresa
Senior service & product designer designing national-scale digital and real-world services in complex, regulated environments
Notable projects
Designing Safety at Scale
Supporting frontline screening operations at national scale through service design
view case study →
An Audit of Assumptions
Transforming digital tax filing experiences by aligning design with real user roles and workflows
view case study →
My Approach
Align on Outcomes
Define success before designing solutions
I partner with stakeholders to clarify business goals, user outcomes, constraints, and success metrics—ensuring the team is aligned on what matters before investing in build.
Understand the System
Learn how the work actually happens
Through research and collaboration, I uncover real workflows, handoffs, roles, and failure points across the service—not just the visible user interface.
Co-Create the Solution
Translate insights into scalable solutions
I facilitate ideation and design working sessions with product, engineering, operations, and legal to translate insight into solutions teams can confidently implement and scale.
About me
I build trust quickly and help teams move forward with clarity.
I thrive in complex, messy problem spaces. I’m often brought in when things feel unclear—and my role is to help teams make sense of what’s happening, align around evidence, and move forward together.
I care deeply about collaboration, and I’m proud that many of my client relationships turn into long-term partnerships built on trust.
Colleagues and clients have said:
“You’re meetings are so fun!”
“I’m excited I finally get to join one of your meetings!!”
“You facilitated the call so well that we didn’t even notice 2-hours flew by!”
Let’s work together
Hi, I’m Teresa
Senior service & product designer designing national-scale digital and real-world services in complex, regulated environments
Notable projects
Designing Safety at Scale
Supporting frontline screening operations at national scale through service design
view case study →
An Audit of Assumptions
Transforming digital tax filing experiences by aligning design with real user roles and workflows
view case study →
My Approach
Align on Outcomes
Define success before designing solutions
I partner with stakeholders to clarify business goals, user outcomes, constraints, and success metrics—ensuring the team is aligned on what matters before investing in build.
Understand the System
Learn how the work actually happens
Through research and collaboration, I uncover real workflows, handoffs, roles, and failure points across the service—not just the visible user interface.
Co-Create the Solution
Translate insights into scalable solutions
I facilitate ideation and design working sessions with product, engineering, operations, and legal to translate insight into solutions teams can confidently implement and scale.
About me
I build trust quickly and help teams move forward with clarity.
I thrive in complex, messy problem spaces. I’m often brought in when things feel unclear—and my role is to help teams make sense of what’s happening, align around evidence, and move forward together.
I care deeply about collaboration, and I’m proud that many of my client relationships turn into long-term partnerships built on trust.
Colleagues and clients have said:
“You’re meetings are so fun!”
“I’m excited I finally get to join one of your meetings!!”
“You facilitated the call so well that we didn’t even notice 2-hours flew by!”
Let’s work together