Where did this ~awesome~ idea come from?
Candid Comments was created as the final project for my User Experience Design and Usability course, and we were tasked to come up with a digital problem or challenge that needs to be solved. I chose to think about the UX of reviews since they are definitely something that I use to decide whether or not I should make a purchase or where to grab a bite to eat. On the flip-side, I rarely leave reviews 😅 since I feel like they're tedious, although I know that my comments would help someone else...
UX Designer & Researcher
Usability Testing (Think-Aloud)
What makes this app idea special
Reviews are a two-sided coin:
Since this was a class project that was not implemented, the project goal was based on the user testing question "How likely are you to recommend this app to a friend or colleague?", where users would select a number between 1 and 10, where 1="Not at all likely" and 10="Extremely Likely"
The wireframes were very helpful in thinking about the progression of how the user would go through the process of leaving a review in order to earn rewards. It was also helpful since we could think about what else the user could do within the same frame like they could start writing a review, or they can edit the reward they're working towards.
Thinking about how users would typically leave reviews, I tried to change up the process from thinking and writing to finding and clicking, so less brain power was used overall.
After making edits to the wireframe, a high fidelity prototype was created and we were able to test it with 3 participants using UserTesting.com.
Check out my other projects
Guided navigation of COVID-19 resources considering the user's wellbeing