How might we...
make searching for COVID-19 resources less overwhelming?
I came onto the team as a UX Designer, alongside a team of 3 other UX Researchers and Designers: Justin Bascos, Steven Diaz, and Joshua Quach
With the overwhelming amount of information and resources available regarding COVID-19, it can be hard for users to know where start their search.
The goal of the website is to create an interactive resource with guided navigation, not as to further overwhelming users during their information seeking process.
Before I joined the team, they started with their research by interviewing 10 people to understand their experiences and concerns because of the pandemic. The collected data was categorized into 6 themes:
With the interview information and themes from the affinity map, the following personas were created to help focus on who the users of the site would be:
An original prototype was developed during the hackathon, but since I have joined the team, the UX team has developed new prototypes with revamp content written by the public health professionals, and working in tandem with the software development team. Below are some iterations of what we've prototyped: